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Privacy policy

How we process personal data on this website and within Fresh.Fleet — under the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act.

Last updated: August 2026
Contents
1. Controller 2. What data we process 3. Demo enquiry & contact 4. Purposes and legal bases 5. Retention periods 6. Recipients & processors 7. Cookies & web hosting 8. Your rights 9. Data security

1. Controller

The controller responsible for processing personal data within the meaning of the GDPR is:

dotspot.IT Service GmbH
Hochstraße 47, A-2380 Perchtoldsdorf, Austria
Phone: +43 (0)1 99 69 286
Email: office@dotspot.at

Data protection officer

Chiara Wesenjak
Email: chiara.wesenjak@dotspot.at

For any data protection questions, you can reach us at any time using the contact details above.

2. What data we process

Depending on how you get in touch with us, we process different categories of data.

Contact data
Name, email address, company, phone number and the content of your message.
Website usage data
IP address, date and time of access, page requested, browser type and operating system (server log files).
Contract and usage data
When using Fresh.Fleet: user accounts, vehicle and job data, and records of the cleaning work carried out.

3. Demo enquiry & contact

If you contact us using the "Request a live demo" form or the App Finder, we store the data you provide (name, email address, company, phone number, preferred date and message) in our database in order to handle your enquiry and get in touch with you.

Transmission takes place solely on the basis of your explicit consent, given by ticking the box when you submit the form (Art. 6(1)(a) GDPR). The form cannot be submitted without this consent.

You may withdraw your consent at any time and without giving reasons, with effect for the future — informally by email to office@dotspot.at. This does not affect the lawfulness of processing carried out up to the point of withdrawal.

4. Purposes and legal bases

Purpose
Legal basis
Handling demo and contact enquiries
Consent, Art. 6(1)(a) GDPR
Performance of contracts and provision of Fresh.Fleet
Performance of a contract, Art. 6(1)(b) GDPR
Secure and stable operation of the website
Legitimate interest, Art. 6(1)(f) GDPR
Compliance with tax and commercial law obligations
Legal obligation, Art. 6(1)(c) GDPR

5. Retention periods

We store personal data only for as long as it is required for the respective purpose. Enquiries submitted through the forms are deleted once they have been dealt with conclusively and no statutory retention obligations apply, and in any case after 24 months at the latest. Contract-related records are kept for seven years in accordance with § 132 of the Austrian Federal Fiscal Code. Server log files are deleted after 30 days.

6. Recipients & processors

Your data is not sold and is not passed to third parties for advertising purposes. Access is limited to those employees who need it in order to handle your enquiry, and to carefully selected service providers with whom we have concluded data processing agreements under Art. 28 GDPR — in particular our hosting and email providers.

Data processing takes place within the European Union. No transfer to third countries takes place.

7. Cookies & web hosting

This website uses only technically necessary cookies that are required for the site to operate. No tracking or analysis of your usage behaviour takes place.

When the website is accessed, the hosting provider automatically stores access data in server log files. This processing serves secure operation and the prevention of attacks; the data is not combined with other data.

8. Your rights

Access
Art. 15 GDPR — which data we process about you.
Rectification
Art. 16 GDPR — correction of inaccurate data.
Erasure
Art. 17 GDPR — deletion of your data.
Restriction
Art. 18 GDPR — restriction of processing.
Data portability
Art. 20 GDPR — receipt in a commonly used format.
Objection
Art. 21 GDPR — objection to processing.

An informal message to office@dotspot.at. is sufficient to exercise these rights. If you believe that the processing of your data infringes data protection law, you can lodge a complaint with the Austrian Data Protection Authority: dsb.gv.at, Barichgasse 40–42, 1030 Vienna.

9. Data security

We take technical and organisational measures to protect your data against loss, misuse and unauthorised access. This website transmits data encrypted via TLS. Our measures are continuously adapted to the state of the art.

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